How TRS Resourcing Handles Client Feedback & Service Gaps

Owning Feedback, Even When It Stings

At the end of the day, recruitment isn’t always sunshine and handshakes. Sometimes, I’ll get feedback which makes me stop and question whether we’ve delivered what we promised. Just recently, a past client told us they weren’t happy with the service they’d received. Honestly, I was surprised because when I checked the notes, I couldn’t see where we’d dropped the ball.

But here’s the thing: I wear my heart on my sleeve. If TRS hasn’t performed, I’ll be the first to say it and the first to fix it. Recruitment is about relationships, not hiding behind excuses.

We’re Not Everything to Everyone, and That’s Okay

Not every client relationship will last forever. Some businesses move on, try another agency, and sometimes come back. And when they do, the door’s always open. For me, I don’t burn bridges I make sure my clients are and feel looked after, whether they’re with us now or circling back down the track.

Turning Challenges into Opportunities

What’s an opportunity to improve? Feedback… it isn’t just criticism. If a client wanted faster turnaround, maybe communication slipped, maybe expectations weren’t aligned. Whatever it is, the lesson is simple: listen, act, and grow.

That’s exactly how we’ve built trust in the industries we are working in like manufacturing, logistics, defence, and construction and property development. Myself and the recruiters are continually adapting, refining, and regularly checking ourselves against what clients need, not what we assume they need.

Service Gaps Don’t Define Us

Guy’s I’m not naïve, service gaps happen. Recruitment is a people business, and people are unpredictable. But gaps don’t define an agency. How you respond does. TRS tackle those gaps head on, and we don’t sweep issues under the rug or pretend they don’t exist. We address them, we own them, and we find ways to do better.

That’s why long term clients stick around. They know we’re not perfect, but they also know we don’t shy away when things get tough.

FAQs 

1. What happens if TRS makes a mistake?
   We own it, fix it, and make sure it doesn’t happen again.
2. Do clients ever leave and come back?
   Absolutely! And when they do, we welcome them with open arms.
3. How do you handle service gaps?
   By being transparent, addressing issues quickly, and learning from them.
4. Why is feedback so important in recruitment?
   Because it keeps us accountable and aligned with client needs.
5. What makes TRS different?
   We’re industry specialists who value our relationships and build long term trust.

Why Clients Keep Coming Back

When I look at the bigger picture, clients don’t return just because we fill jobs. They come back because we’re transparent, accountable, and we don’t disappear when the hard conversations happen. I’ve placed hundreds of skilled trades and white-collar professionals across Melbourne and Sydney, and the repeat business tells me we’re doing more right than wrong.

So, if you’re a business looking for recruiters who’ll stand in the fire with you, not just celebrate the wins, our recruiters are the team you want beside you.

Feedback isn’t always easy to hear, but it’s the backbone of growth. At TRS Resourcing, we own it, learn from it, and use it to strengthen relationships. Service gaps don’t define us, how we respond does. That’s why clients return to us time and again because we stand by what we supply.

Hiring for Long Term Value, Not Short Term Gaps